(FAQ) Frequently Asked Questions

Frequently Asked Questions


How do I contact SLOT Customer Support?

Send an e-mail to order@ info@themobileshoptms.com or call us on +1 508 461 2437 Chat with us Support Email: info@themobileshoptms.com

How do I place an order?

Visit our website select product of choice, add to Cart, Checkout, fill in contact/billing details and complete order. You may also call to order through +1 508 461 2437 or chat with us via Support Email: info@themobileshoptms.com


How do I make payment?

MOBILE SHOP has different payment options available namely; Cash on delivery, direct bank transfer, online payment using debit card (Verve, MasterCard and Visa) MONEYGRAM / WESTERN UNION . RIA

What are your bank account details for payment?

All payment should be made into the company account: Support Email: info@themobileshoptms.com

Does MOBILE SHOP accept international debit card?

MOBILE SHOP only allows local debit cards.

Is my card details safe on your website?

Yes, your card details are very safe with us. We are in partnership with Paystack who operate with a PCI DSS badge.

Do you accept installment payment and how does it work?

Yes, this service is available through our corporate sales unit allowing customers spread payment up to 6months. Follow this link for the names and contact details of representatives who will assist you further.

Order & Retunrs

Do you swap phones in Slot?

We offer a service called Trade-in/Buy-back allowing you sell any phone in good condition to Matrix (a company which buys and sells used phones). Follow this link for further information.

Do you offer repair services in MOBILE SHOP ?

Yes, we have certified engineers situated at all MOBILE SHOP stores nationwide who will assist with repairs at a subsidized price.

What is the delivery timeline for online orders?

Online orders at are within 2 DAYS while other Locations is within 3-5 business days.

Does MOBILE SHOP offer international Deliveries?

YES MOBILE SHOP does Offer International delivery Purchases

What are your warranty term and conditions?

We offer a year warranty on all devices sold in MOBILE SHOP .

What is the meaning of Pre-order?

Pre-order is the initial deposit made before a product is released for sale in the open market.