Warranty and Free Returns

WARRANTY

 
Do the products come with any warranty?

At themobileshoptms.com , we take customer satisfaction very seriously. Our goal is to exceed your expectations related to product quality, technical support and customer service. We deliver the best warranties in the industry with a 14 Day Money Back Guarantee and a 12 MONTHS ADDITIONAL (INTERNATIONAL ) Warranty coverage on all products. All items purchased from themobileshoptms.com

How do I obtain the warranty?

It is included for free on all purchases.

FREE RETURNS


1. What happens if I receive the item and I don’t want it?

No problem. We have a 14 Day Money Back Guarantee. Just notify us within 14 days of delivery, which is shown on the courier’s tracking system. We will arrange with a courier to pick it up from a location of your choice. We will send you a full refund less our shipping and handling fee (20 GBP flat rate). Please note the item has to be in 100% new and unused condition to take advantage of our 14 day money back guarantee.

2. What if the item is dead on arrival or not as described?

If the item is dead on arrival or becomes faulty within 14 days, then we will send you a new replacement for free, or give you a full refund. We will ask a courier to pick up the faulty item from a location of your choice, free of charge.

3. What happens if I receive the item and the item is damaged? Or it is lost in transit?

We send all items fully insured, with FedEx, TNT, DPD, or UPS Express. You will not have to pay extra for shipping insurance. If an item is damaged or lost, then we will send you a new replacement for free, or we’ll give you a full refund. We will ask a courier to pick up the damaged item from a location of your choice, free of charge. Please note that you will be responsible for providing an address where you will be available to sign for the package. If the package is delivered to the stated shipping address and signed for, then it is cosidered to be delivered.

4. Is there any restocking fee?

We don’t charge any restocking fee, as long as you obtain an RMA number within 14 days of delivery, and the item is returned to us in new and unused condition. If the item is not in new and unused condition, then we will charge a restocking fee of 30%.

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